Qatar airways contact us5/16/2023 ![]() ![]() Today, Qatar Executive offers its most discerning passengers all of these benefits with an ultra-modern fleet of Gulfstream and Bombardier corporate jets. Definitely stay away from this airline if you have any choice at all which is what I will be doing in the future.Ultimate luxury, highest levels of personalised service and comfort, privacy and convenience through flexible and individual travel to any place in the world Lufthansa was gracious enough to waive the baggage fees for 4 additional fees when we went in 2018, so I guess that tells you who cares about their customers and about people in need in general - it's definitely not Qatar airways as all they care about is giving you lame, nonsensical excuses and shining you on. Once again, all we got was the corporate run around with one department telling us we had to call another and no one interested in actually helping out. ![]() Both my wife and I sent them an email asking them to waive the baggage fees for one or two bags so that we could bring extra clothes to these needy orphans (each of my family members is already giving up our second bag to take the first 200 pounds and clothes, but we still have more to bring). In addition to this, part of our trip to Nepal is a mission trip where we will be bringing over 200 lb of donated clothes to two orphanages. It's been 2 weeks now and I'm pretty sure they're never going to get back to us. I realize that airlines have operational issues and sometimes need to change flights but changing them by a total of 12 hours between our two flights is pretty extreme so I contacted their customer service and just asked them to at least waive these seat reservation fees because of all the inconvenience and extra cost that they have made us incur (I estimated it to be around $1,500 based on the work that I'm missing and the extra $400 that we will need to pay for a hotel at Doha airport because we now have a 10-hour layover instead of a 3-hour layover).Ī customer service representative called me back the next day, but since then it's been all corporate double talk where they tell me they're going to get back to me and never do. Oojo told me that it was all on Qatar and the other airline for being late for changing things and nobody helping or compensating us for this horrible experience This is the worst experience I have ever had with flying and both companies just blame each other. I was offered a partial refund of our tickets through Oojo of less than $100. The other airline price was much more reasonable, one quarter of what Qatar could offer, and we found the booking ourselves fairly easily. Then Oojo said this was Qatar that i needed to talk to, but they found me a flight with Qatar for $13,000!!!! Absolutely not an option!! So we finally found a flight out of here from another airline, not Qatar, but have to spend a day sitting here before our plane leaves. Qatar offered a plane home for $4,000 each passenger. When I called Qatar they told me to call Oojo travel agency, whom we booked through. Qatar desk people told us there was nothing they could do and to call Qatar. ![]() So we missed all 3 of our planes to get home. ![]() We flew in from Bangkok on AsiaAirways and the plane was late to Phuket, we ran to get on our Qatar plane and they had just closed the boarding gates and said the plane was scheduled to leave in 10 minutes and we couldn't board. ![]()
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